Answering the telephone is a daily routine we may take for granted, but are you doing it properly? Very often you are the first point of contact for your business and first impressions count. How long should the phone ring? What should you say when you answer? Can you put […]
Looe
7 posts
Many trainers have little enough time on their hands to plan and deliver their lessons/training sessions, never mind keeping up with all the administration needed to ensure the smooth running of their courses. The needs of trainers in many different disciplines is generally very similar; whether providing classes on a […]
Kids these days will be able to touch type before they reach their teens. Technology has been part of their daily life for as long as they can remember. However, for a lot of ‘older’ people (i.e. anyone over 30!) typing doesn’t come naturally. This means that a lot of […]
Social media in all its guises can be confusing, annoying and time-consuming – but that doesn’t stop it from being extremely useful to businesses. Each of the channels has positives and negatives; on Twitter it is hard to get noticed (wood for the trees!), Facebook is not really free (if […]
There are many essential tasks associated with running a business, but some of these distract from working on the bottom-line, or are in areas where you don’t have the necessary skills. As a manager or owner, do you need to be working on the admin, or concentrating on building your […]
When deciding to hire an individual into a new permanent role, you need to consider all the costs involved. These are often estimated at being between 40% and 100% on top of an individual’s base salary. The massive variance in the figures is not helpful to employers in aiding their […]
The ‘cost of sale’ per customer varies widely dependant on your business type. In some sectors, for example your local café where a lot of new business is from people walking by dropping in to try it, there is a low cost of sale per customer. Other businesses have a […]