We all need to keep in touch with our customers and clients, so what better way than to send out newsletters via email. A way of introducing new products or services, informing us of upcoming events or offers, or just sharing news and reminders. After a period of being unfashionable, […]
Devon
9 posts
Over the past few weeks I have been trying to pay a supplier’s invoice on behalf of one of our clients. The problems started as their invoice does not include payment details for a bank transfer. So I called them to request these details, the lady who answered the phone […]
If there is one thing that is true about business, it is that loyal customers are highly important. Especially at the beginning of a new venture, to get your business off of the ground some regulars are essential. Also when your business is doing better, make sure you do not […]
Answering the telephone is a daily routine we may take for granted, but are you doing it properly? Very often you are the first point of contact for your business and first impressions count. How long should the phone ring? What should you say when you answer? Can you put […]
Many trainers have little enough time on their hands to plan and deliver their lessons/training sessions, never mind keeping up with all the administration needed to ensure the smooth running of their courses. The needs of trainers in many different disciplines is generally very similar; whether providing classes on a […]
Kids these days will be able to touch type before they reach their teens. Technology has been part of their daily life for as long as they can remember. However, for a lot of ‘older’ people (i.e. anyone over 30!) typing doesn’t come naturally. This means that a lot of […]
Social media in all its guises can be confusing, annoying and time-consuming – but that doesn’t stop it from being extremely useful to businesses. Each of the channels has positives and negatives; on Twitter it is hard to get noticed (wood for the trees!), Facebook is not really free (if […]
There are many essential tasks associated with running a business, but some of these distract from working on the bottom-line, or are in areas where you don’t have the necessary skills. As a manager or owner, do you need to be working on the admin, or concentrating on building your […]
When deciding to hire an individual into a new permanent role, you need to consider all the costs involved. These are often estimated at being between 40% and 100% on top of an individual’s base salary. The massive variance in the figures is not helpful to employers in aiding their […]